By accessing and using this website, you agree to be bound by the terms and conditions set out in this notice. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download, copy or distribute any of the content of this website.
Your use of the website
You agree that your use of this website is for lawful purposes only. You agree that you will not use this website for any unlawful purpose, including committing a criminal offense, gaining unauthorized access to other computer systems, or transmitting unlawful material.
You agree to access and use this site entirely at your own risk. Please read the Exclusion of Liability clauses below.
Choice of law
This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa.
Accuracy of information
While every effort is made to ensure that the information provided on this website is current and accurate, you should not assume that this is always the case, and should consult other sources before making any decision to act on this information.
We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.
Coppa shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000. No data will be passed on to third parties. The PAIA may be downloaded from here.
Coppa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Copyright and use of material
Coppa retains copyright in the website and all current and future content displayed on the website which is not owned by third parties.
In terms of a limited licence, granted for general use, Coppa grants the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the website for your personal, non-commercial and informational purposes only. In addition, Coppa grants you permission to copy and distribute information from the website for non-commercial purposes, provided that: (i) this information has not been sourced from third parties; (ii) you notify Coppa of such use; and (iii) www.coppawellness.com is acknowledged as the source by reference to the website address.
This website and its contents may not be reproduced, duplicated, copied, resold or otherwise used for any commercial purpose without the express prior written consent of Coppa.
We value feedback received from visitors to our site. However, you agree not to transmit any material that is unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments, and Coppa is not liable to any third party for the content of your comments.
Please also note that we cannot respond to all feedback we receive.
Country of domicile
This website is governed by the laws of South Africa and Coppa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 7 Bisset Road, Kenilworth, Cape Town.
Coppa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Anastasia Jamieson (sole trader) based in South Africa trading as Coppa.
Coppa contact details
Company Physical Address: 7 Bisset Road, Kenilworth, Cape Town, Western Cape. Email: firstname.lastname@example.org
Products sold by Coppa are billed in Rands and we do not charge VAT.
Payment options accepted
Payment on the website may be made via bank transfer, credit or debit card and SnapScan.
Card acquiring and security
Card transactions will be acquired for Coppa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Coppa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Shipping & Returns
We typically process orders on a Wednesday and Thursday. Please allow 2-7 days to receive your order.
Fee for shipping
Coppa Wellness does charge a flat rate for shipping.
Delivery issues & incorrect shipping addresses
If an order is placed with an incorrect shipping address, we must be notified immediately and we will do our best to get the address corrected prior to shipping. We are not responsible for delivery issues due to an incorrect address provided at checkout. If you experience a problem with the delivery of your package, we recommend contacting the carrier directly to get it resolved. You can also contact us with your order number and issue for additional recommendations on recovering your shipment.
Returns & exchanges
The provision of goods and services by Coppa is subject to availability. In cases of unavailability, Coppa will refund the client in full within 30 days.
If you would like to return or exchange your purchase, please contact us with your order number to obtain a return authorization within 7 days of receiving your shipment. If you receive a damaged or defective item, please notify us within 14 days by email along with a photo of the damage/imperfection. We will offer a replacement or a full refund for items that are deemed defective or damaged. Approved returns that are not damaged or defective will receive a refund for the purchase amount, less shipping charges. In order to receive a refund, items must be returned unused and in their original packaging (protective wrapping and box). Sale items noted as FINAL SALE are not eligible for return/exchange unless damaged or defective.